Privacy policy

Clean and Fresh ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, contact us, or interact with our business.

By using our website, you agree to the terms of this Privacy Policy.

Who We Are

Clean and Fresh

Address: Unit 2/122 Fairbairn Road, Sunshine West VIC 3020, Australia
Phone: (03) 9311 4880
Mobile: 0415 250 235
Email: info@cleanandfresh.net.au

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

Information We Collect

We may collect personal information including:

Name
Business name
Email address
Phone number
Delivery and billing addresses
Order and transaction details
Payment information (processed securely through third-party payment providers)
Information provided through enquiries, contact forms, or customer service requests
Website usage information, including IP address, browser type, device information, and pages visited

How We Collect Information

We collect information when you:

Place an order through our website
Request a quote
Create an account
Subscribe to marketing communications
Contact us by phone, email, or contact form
Interact with our website through cookies and analytics tools

How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Deliver products and services
Communicate regarding orders, deliveries, and enquiries
Provide customer support
Improve our products, services, and website
Send promotional offers, product updates, and marketing communications (where permitted by law)
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Payment processing providers
Shipping and freight companies
Website hosting and IT service providers
Marketing and analytics providers
Professional advisers, including accountants and legal advisers
Government authorities where required by law

We do not sell or rent your personal information to third parties.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may help us:

Remember your preferences
Understand website traffic and visitor behaviour
Improve website functionality
Deliver relevant marketing content

Most web browsers allow you to control or disable cookies through browser settings. However, disabling cookies may affect certain website features.

Marketing Communications

We may send promotional emails, special offers, and product updates to customers and subscribers.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we implement security measures to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided in this Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us: