Refund policy

At Clean and Fresh, we are committed to supplying quality products and providing excellent customer service. If you experience an issue with your order, please contact us and we will work with you to resolve it promptly.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Incorrect, Damaged or Faulty Products

Please inspect your order upon delivery.

If you receive:

  • An incorrect item
  • A damaged product
  • A faulty or defective product

Please contact us within 7 days of receiving your order.

To assist with your claim, we may request:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging

Once assessed, we will arrange a replacement, exchange, store credit, or refund where appropriate.

Change of Mind Returns

We may accept change of mind returns at our discretion, provided that:

  • The return request is made within 14 days of delivery
  • The product is unused and unopened
  • The product is in its original packaging
  • The product is in resalable condition
  • Proof of purchase is provided

Customers are responsible for all return freight costs unless the return is due to an error made by Clean and Fresh.

Original delivery charges are non-refundable for change of mind returns.

A restocking fee may apply to certain products or special-order items.

Non-Returnable Products

For health, safety, and supplier compliance reasons, the following products may not be eligible for return:

  • Opened cleaning chemicals
  • Hazardous or dangerous goods
  • Custom or special-order products
  • Clearance or sale items
  • Products damaged through misuse, neglect, or improper storage
  • Any product that cannot be resold as new

Please contact us before returning any product if you are unsure whether it qualifies for return.

Return Process

Before returning any item, please contact our team for approval.

Returns sent without prior authorisation may not be accepted.

To request a return, please contact:

Email: info@cleanandfresh.net.au

Phone: (03) 9311 4880

Mobile: 0415 250 235

Return Address:

Clean and Fresh
Address: Unit 2/122 Fairbairn Road, Sunshine West VIC 3020, Australia

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method whenever possible.

Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

Shipping Costs

Where a return is due to:

  • Incorrect products supplied by Clean and Fresh
  • Faulty products
  • Products damaged during transit

Reasonable return shipping costs may be reimbursed or covered by Clean and Fresh.

For change of mind returns, customers are responsible for all return shipping costs.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Clean and Fresh

Address: Unit 2/122 Fairbairn Road, Sunshine West VIC 3020, Australia
Phone: (03) 9311 4880
Mobile: 0415 250 235
Email: info@cleanandfresh.net.au

Last Updated: June 2026