Terms of service

1. Introduction

Welcome to Clean and Fresh. By accessing or using our website, purchasing products, or placing an order with us, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

Throughout these Terms & Conditions, "Clean and Fresh", "we", "our", and "us" refer to Clean and Fresh.

2. Business Information

Clean and Fresh

Address: Unit 2/122 Fairbairn Road, Sunshine West VIC 3020, Australia
Phone: (03) 9311 4880
Mobile: 0415 250 235
Email: info@cleanandfresh.net.au

3. Products and Availability

We make every effort to ensure that product descriptions, specifications, pricing, and availability displayed on our website are accurate.

However:

Product availability may change without notice.
Images are provided for illustrative purposes only.
Product packaging may vary from images displayed.
We reserve the right to discontinue products at any time.

If a product becomes unavailable after an order is placed, we will contact you to discuss an alternative, backorder, or refund.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices are subject to change without notice.

While we take reasonable care to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to cancel the order and provide a full refund.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order;
Limit quantities purchased;
Verify customer information before processing orders;
Cancel orders suspected of fraudulent activity.

An order confirmation email does not constitute acceptance of an order. Acceptance occurs when products are dispatched.

6. Payment

Payment must be received in full before products are dispatched unless alternative trading arrangements have been approved.

We accept approved payment methods displayed during checkout.

Payments are processed securely through third-party payment providers. We do not store full payment card details.

7. Delivery

We deliver throughout Australia.

Delivery times provided are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, and supplier availability.

Clean and Fresh is not liable for delays caused by third-party carriers.

Risk in the goods passes to the customer upon delivery.

8. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Customers should inspect goods upon delivery and notify us promptly of any shortages, damage, or incorrect items.

Certain products may not be eligible for return due to health, hygiene, safety, or supplier restrictions.

9. Product Usage

Customers are responsible for ensuring products are suitable for their intended purpose.

Cleaning chemicals and related products must be used in accordance with:

Manufacturer instructions;
Product labels;
Safety Data Sheets (SDS);
Applicable workplace health and safety requirements.

Clean and Fresh is not liable for damage, injury, or loss arising from misuse or improper handling of products.

10. Website Use

You agree not to:

Use the website for unlawful purposes;
Attempt to interfere with website security or functionality;
Introduce viruses, malware, or harmful code;
Copy, reproduce, or distribute website content without permission.

We reserve the right to restrict or terminate access to users who breach these Terms & Conditions.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and design elements, remains the property of Clean and Fresh or its licensors.

No content may be copied, reproduced, modified, or distributed without prior written consent.

12. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience only. We do not endorse or accept responsibility for the content, products, services, or privacy practices of third-party websites.

13. Limitation of Liability

To the maximum extent permitted by law, Clean annd Fresh excludes all liability for any direct, indirect, incidental, special, or consequential loss arising from:

Use of this website;
Purchase or use of products;
Website interruptions or errors;
Inaccuracies in website content.

Nothing in these Terms & Conditions excludes rights or remedies that cannot be excluded under Australian Consumer Law.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of any revised Terms & Conditions.

17. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the courts of Victoria.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact: